Our client is an international executive search firm specialising in executive, non-executive and high impact recruitment.


This fast-growing business of 50 staff was looking for larger premises when, due to unforeseen circumstances, it was forced to complete a move to new offices in just four weeks.

The client’s business model means staff are often on the phone, whether interviewing executive-level candidates or matching them with the right openings. With that in mind, the transition had to be completed without downtime or disruption to the company’s telephony.


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After assessing the client’s needs, we recommended a move to a Mitel Unified Communications as a Service (UCaaS) platform. This cloud-based solution would allow for speedy implementation, and also offer sophisticated features and functional, easy-to-use handsets that the business required.

Mitel’s UCaaS platform is highly scalable, which is perfect for a fast-growing company. The client had stipulated that its new telephony system should provide CTI capabilities, integrating telephony with computer functions to improve productivity. Easy-to-use audio and web conferencing from any device was also a prerequisite, so the business could carry out client interviews remotely when required. Mitel UCaaS is a unified communications solution that provides all these features and more, in one flexible, cost-effective platform.


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After agreeing on the solution with the client, Unicomm engineers set to work to meet the tight implementation deadline. We had the system up and running in the client’s new offices within four weeks, and without any downtime or disruption to its telephony capabilities.

The new system, ably managed by Unicomm, is the right long-term solution for this growing business. It is easy to scale when new users need to be added, and offers a host of professional call-centre features that impress high-level executive clients while improving staff productivity.

If you feel Unicomm has the right approach to help implement and manage your telecom requirements then contact us by phone on (020) 7147 7000, email or complete our Contact Us form.


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How we deliver your success

We offer a range of services to help you scope out, implement, and maintain your services. Our systems and support are always on, so that you can be always there for your clients.

No need to worry about down-times, updates, or new hardware. We’ve got decades of experiences which provide you with the safety and support to look ahead and grow your business.

Account management

Your Account Manager will be a single point of contact at Unicomm and will help you create a strategy to fulfil your short-term and long-term goals. They help create your bespoke support and maintenance package: moreover, they’re available whenever you need them for the life of your contract.

Project management

Our Project Management team takes over when your solution has been agreed and designed. They put all the pieces of the jigsaw together to make sure you get the solution you need, at the agreed time, and with as little day-to-day disruption as possible.


Our Implementation team takes all the technical and logistical elements of a project and makes it happen. They collaborate with engineers and partners to source and install all the required infrastructure, hardware and applications, and monitor the installation process.

Support & Maintenance

Unicomm’s involvement in your solution doesn’t end when it’s up and running. We offer support and maintenance packages that are exactly right for your needs. From full outsourcing to on-site call outs, 4- or 24-hour call-out cover, or defined Service Level Agreements and software updates.