Our client is a leading serviced office company providing office space, meeting rooms and virtual office presence across London and the South East. The company runs 35 business centres in total.


The client is a complex, multi-site organisation with a telephony solution that was no longer fit for purpose.

With customers looking for increasingly sophisticated communications technology, the company’s mix of on-premise PBX solutions with ISDN, and single-site hosted solutions, lacked the latest functionality and was proving expensive to run.


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After carrying out a detailed audit, we identified a considerable cost reduction that could be achieved by consolidating all the company’s diverse systems into one Mitel cloud-hosted platform.

The cloud solution would also offer the latest features and functionality and significantly improve resilience. As an added benefit, it would remove the costs and inconvenience of having to host and maintain on-premise alternatives.


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Unicomm smoothly implemented Mitel’s hosted solution, and the business centres have started the process of moving their office telecoms to the cloud. The company has already achieved significant savings, while improving reliability and functionality for their business clients.

The cost benefits of the new solution are matched by an increase in customer satisfaction. As a cloud-based service, the client’s telephony system will now be automatically updated with the latest features and functionality, making it a long-term answer to the company’s communications requirements.

If you feel Unicomm has the right approach to help implement and manage your telecom requirements then contact us by phone on (020) 7147 7000, email or complete our Contact Us form.


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How we deliver your success

We offer a range of services to help you scope out, implement, and maintain your services. Our systems and support are always on, so that you can be always there for your clients.

No need to worry about down-times, updates, or new hardware. We’ve got decades of experiences which provide you with the safety and support to look ahead and grow your business.

Account management

Your Account Manager will be a single point of contact at Unicomm and will help you create a strategy to fulfil your short-term and long-term goals. They help create your bespoke support and maintenance package: moreover, they’re available whenever you need them for the life of your contract.

Project management

Our Project Management team takes over when your solution has been agreed and designed. They put all the pieces of the jigsaw together to make sure you get the solution you need, at the agreed time, and with as little day-to-day disruption as possible.


Our Implementation team takes all the technical and logistical elements of a project and makes it happen. They collaborate with engineers and partners to source and install all the required infrastructure, hardware and applications, and monitor the installation process.

Support & Maintenance

Unicomm’s involvement in your solution doesn’t end when it’s up and running. We offer support and maintenance packages that are exactly right for your needs. From full outsourcing to on-site call outs, 4- or 24-hour call-out cover, or defined Service Level Agreements and software updates.